Role Description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
Summary
The Delivery Excellence Analyst supports end-to-end quality and delivery health across IT services projects by driving quality, consistency, and continuous improvement across projects. This role takes ownership of delivery frameworks, data-driven performance management, and the strategic integration of AI tooling to elevate overall delivery capability
Job Description
Experience: 7 to 10 years in IT services industry with process quality assurance or delivery excellence
SDLC Expertise: Strong understanding of Agile, Waterfall, and Hybrid methodologies; able to guide teams on process selection
Tooling: Proficiency in JIRA, MS Project, Power BI, Confluence, and AI-assisted analytics platforms
Analytical Skills: Strong ability to interpret complex project data, apply statistical techniques, and deliver actionable insights
Communication: Excellent written and verbal skills; experienced presenting to executives and senior stakeholders
Leadership: Assertive, sound judgement, able to influence without authority and drive change across delivery teams
AI Fluency: Demonstrated experience applying AI tools in a delivery or qualified services environment
Soft Skills
Excellent stakeholder management and communication skills
Ability to work directly with business stakeholders and cross-functional teams
Strong ownership and collaboration mindset
What We Believe
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encour
📌 Project Delivery Excellence Manager (Chennai)
🏢 UST
📍 Chennai