Skill required: Talent Development - Learning Delivery Operations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Senior Scheduling Lead is responsible for managing a team of Team Lead and Scheduling Analysts, which can vary by location,
monitoring the operations to achieve service level agreements and serve as an escalation point to resolve client issues. The Senior Scheduling Lead has the responsibility of developing team members through coaching, counseling and mentoring activities. This role involves training team members, based on deep knowledge of operational procedures and policies and providing feedback to team members to improve performance. The Senior Scheduling Lead continuously looks for areas in which improvements can be made in operational process and assists in design and implementation of those initiatives. This individual provides and implements workable solutions to business issues or problems with minimum referral to management and conducts work planning
Talent Development involves creating and implementing programs to enhance employees skills and growth opportunities. This includes training, mentoring, and performance management. The goal is to help employees reach their full potenti