ABOUT FOUNDEVER ™

Foundever™ is a global leader in the customer experience (CX) industry. With
170,000 associates across the globe, we’re the team behind the best experiences
for +750 of the world’s leading and digital-first brands. Our cutting-edge CX
solutions, technology and expertise are designed to support operational needs
for our clients and deliver a seamless experience to customers in the moments
that matter

Job Summary

Foundever is seeking an experienced Network Operations Engineer (L3) to take
senior technical ownership of our most complex, high-impact network incidents
and keep our global network running. Sitting at the top of the network
operations escalation path, you will be the senior authority for Priority 1 and
Priority 2 incidents — leading incident response, driving root-cause analysis,
and delivering the projects, automation and process improvements that stop
problems from recurring.

This is a hands-on, high-trust role for an engineer who wants to own outcomes
across routing & switching, data centre networking, SD-WAN, load balancing and




security (Cisco ASA, FTD, Umbrella and Checkpoint), working alongside
experienced peers in a 24×7 follow-the-sun team.

Responsibilities:

* Own and resolve escalated Priority 1 and Priority 2 network incidents; act as
the senior point of escalation for L1 and L2 engineers and communicate
high-impact issues to stakeholders.
* Lead root-cause analysis and post-incident reviews, driving permanent fixes
and process improvement.
* Lead network projects — upgrades, migrations and installations — delivering
on time and within budget.

* Support, Design and deploy LAN, WAN, WLAN and SD-WAN solutions for high
availability and redundancy.
* Configure and manage routers, switches, firewalls and load balancers (Cisco,
Checkpoint, F5, Kemp).
* Monitor network performance and capacity using Entuity, Meraki and
LiveAction; proactively identify and prevent issues.
* Drive the adoption of agentic AI within network operations

📌 Senior Network Operations Engineer (India)
🏢 Foundever®
📍 India