Tamil Voice Process Executive Domestic Voice Process Job Description Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: 8th, 10th, 12th or Above Location/: In And Around Chennai Your Duties/: Real/-Time Voice Interaction Management/: Handle a large number of incoming and/or outgoing consumer calls, providing professional, helpful, and understandable support while closely following campaign communication scripts. Root Cause Diagnosis & Problem Solving/: Pay attention to client complaints and requests use internal knowledge bases to identify account blocks, troubleshoot problems, and implement real/-time fixes to achieve First Call Resolution FCR. Ticket Lifecycle Ownership/: Use Customer Relationship Management CRM software to create, classify, route, and edit service tickets, guaranteeing thorough case history record for each user contact. Customer De/-escalation & Retention/: In order to reduce account cancellations, handle irate or escalated calls with a high degree of empathy and emotional control,



defusing tension by active listening and providing structured, compliant answers. Execution of upselling and cross/-selling/: Determine customer usage trends during routine service encounters in order to present pertinent product upgrades, extended warranties, or value/-added packages in accordance with campaign revenue benchmarks. Cross/-Functional Query Coordination/: To find solutions for intricate, multi/-layered client enquiries, coordinate via chat or email channels with internal back/-office, billing, technical support, and logistical departments. Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: We invite you to apply and explore this exciting chance Warm Regards,

📌 Tamil Voice Process Executive Domestic Voice Process (Chennai)
🏢 GS Infotech
📍 Chennai