Benefits is one of Rippling's largest and most important product categories. The Benefits Operations team is critical to getting US-based companies enrolled in the right benefits, and manages tens of thousands of enrollments every year.
Rippling is looking for an Support Analyst to resolve process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting benefits and coverage. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
What you will do
Act as the primary point of contact for our US-based customers, US-based insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
Root cause complex issues, collaborate with Product/Engineering and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
Communicate with stakeholders throughout the duration of assigned projects
Manage complex escalations and issues
What you will need
1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required.
Solid communication skills (written required, verbal preferred)
Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
Strong problem solving, research and conflict resolution skills
Strong desire to learn about subject matter and new processes surrounding the work
Prior experience at a Saas/start-up company preferred
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physic