The Lead SRE will assist with ongoing maintenance and support of a hosted application platform, assist with and/or lead projects related to the support of the application setting, and interface with internal and external customers to troubleshoot connectivity and performance issues. The Lead SRE is also responsible to assist in new project build outs, support of development and QA departments as they interface with hosted application models, and other application administration tasks.
Work Experience/Roles And Responsibilities
Follow strict change control policies to adhere to organizational and client requirements.
Support, monitor, test and troubleshoot problem reports for internal and external end-users
Manage critical incidents and problems with appropriate urgency
Participate in off-hour maintenance windows as needed to support a highly available application
Communicate effectively with Design Engineering, Client Support, Management, and Software Development groups
Document policies and procedures as they are defined and changed
Application setup and administration.
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
Work closely with Problem Management to identify recurring or high-impacting incidents that requires further analysis and long-term solutions.
Exceptional critical thinking and problem-solving ability
Provide 24x7 on-call support within a team rotation.
Required Skills
Min 8-10 yrs experience on Application and SRE support.
Minimum 4 + years of working knowledge on AWS Services – Lamda, ECS, ALB, RDS, CloudWatch Insights, etc
Support and administration on Kubernetes.
Observability with creating Datadog alert/monitoring/Dashboards.
Linux/windows sysadmin
Prior experience in Application support and incident recovery must.
Have detailed knowledge
📌 Senior Site reliability Engineer (Bengaluru)
🏢 LSEG
📍 Bengaluru
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