About the role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our SSB customers (startups and small to medium sized businesses) to implement and drive the adoption of Rippling’s suite of products. You will leverage deep knowledge of Rippling’s products as well as solid commitment to customer experience.
What you will do
Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, HR Services, Global Payroll, Benefits Administration, IT platform, and various other products
Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
Drive adoption of purchased products
Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
Support in the development and documentation of processes and best practices

What you will need




1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams
Bonus
2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital sta

📌 Implementation Manager, SSB (Bengaluru)
🏢 Rippling
📍 Bengaluru