(IND) Assoc Manager Customer Support (India)

(IND) Assoc Manager Customer Support (India)

16 Aug
|
Dayforce
|
India

16 Aug

Dayforce

India

We are looking for an experienced and proactive Associate Manager/Manager – Payroll to oversee payroll operations for employees across the United States and Canada. The ideal candidate will possess solid expertise in payroll processing, compliance management, client coordination, and team leadership. This role involves managing end-to-end payroll operations, ensuring compliance with federal and provincial/state regulations, driving process improvements, and supporting payroll audits and escalations.
Key Responsibilities:• Manage and oversee semi-monthly, bi-weekly, and off-cycle payrolls for US and Canadian employees. • Ensure accurate and timely payroll processing in compliance with federal, state, provincial, and local payroll regulations. • Review payroll inputs, tax calculations, deductions, garnishments, and benefit adjustments before payroll finalization. • Lead and support a team of payroll specialists by providing guidance, training, and performance oversight. • Handle complex payroll issues, escalations, and client queries with professionalism and accuracy.



• Coordinate with HR, Finance, Benefits, and Tax teams to ensure smooth payroll operations. • Review and validate year-end activities including W-2s, T4s, ROEs, tax filings, and reconciliations. • Ensure compliance with SOX controls, audit requirements, and internal payroll policies. • Prepare payroll metrics, reports, reconciliations, and management dashboards. • Identify process gaps and implement payroll process improvements and automation initiatives. • Support internal, external, and tax audits by providing payroll documentation and analysis. • Maintain confidentiality and accuracy of employee payroll data.
Required Qualifications/ Desired Expertise:• Minimum 6–8 years of payroll experience. It will be advantageous if the experience is of handling both US and/or Canadian payrolls. • Prior experience in team handling or payroll operations management. • Strong knowledge of US federal/state payroll la

📌 (IND) Assoc Manager Customer Support (India)
🏢 Dayforce
📍 India

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