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Job Description

External Workforce Office (EWO) Operations Coordinator

Title: External Workforce Office (EWO) Operations Coordinator

Manager: Global External Workforce Operations Lead

Direct Reports: Not Applicable

Your Role: The EWO Operations Coordinator is an integral member of the External Workforce Office (EWO) team and is responsible for the administrative support of EY’s global contingent workforce program, enabled by the technology platform called SAP Fieldglass.

The EWO Operations Coordinator is responsible for providing efficient and quality transactional support to internal EY managers, employees, contractors and external suppliers.



The Operations Coordinator is responsible for executing defined tasks in the SAP Fieldglass vendor management system and managing incoming requests, queries and issues from all stakeholder groups via our case management tool, Service Now. The Operations Coordinator will act as the main point of contact for specified transactional tasks pertaining to the onboarding and data updating of records within SAP Fieldglass.

Key Accountabilities
- Perform established tasks, as defined in the Operations Manual, in a skilled, timely and accurate manner. Tasks include, but are not limited to:
- Monitoring and actioning Fieldglass dashboard escalations (i.e. approval workflow, unfilled job postings, pending work orders, overdue on and offboarding activity)
- Actioning onboarding requests and data updates
- Reviewing and adding job templates to SAP Fieldglass
- Generating global system standard reports - using the Fieldglass system to run requested reports and generate required d

📌 External Workforce Office-EWO-Operations Coordinator (Delhi)
🏢 EY Studio+ Nederland
📍 Delhi