Role Summary

This role is responsible for the end-to-end execution, operations, and analytics of priority Learning & Development initiatives. The incumbent ensures flawless program delivery (Onboarding, Manager Development Program, AI Academy), runs the LMS/LXP as a reliable, data-robust platform, and enables leaders to make data-driven talent decisions through high-quality dashboards and insights.

The role blends program operations, learning technology administration, analytics, compliance, and stakeholder experience, acting as the operational backbone of the L&D; function.

Core Mandate

Execute priority L&D; initiatives and workshops with high quality and on-time delivery
Own L&D; operational excellence (logistics, nominations, comms, reporting)
Build and maintain analytics and dashboards for decision-making
Serve as LMS (and LXP) Administrator
Support AI Academy operations once established
Ensure data integrity, governance, compliance, and excellent stakeholder experience.
Key Responsibilities (KRAs)

Program Execution & Delivery (25%)




Execute and track delivery of planned L&D; programs including:
New Hire Onboarding
Manager Development Program (MDP)
AI Academy (once live)
Own end-to-end program operations:
Cohort setup, calendars, nominations, leader follow-ups
Training room / virtual logistics
Posters, newsletters, learning communications
Manage evaluations, assessments, and completion tracking
Ensure seamless learner and facilitator experience
Success Metrics

≥95% of planned milestones delivered on time and in scope
≥90% onboarding completion within 30 days; ≥85% for 60–90 days
MDP completion ≥85%; cohort NPS ≥8/10; ≥20% knowledge gain
AI Academy completion ≥80%; cohort NPS ≥8/10; ≥20% knowledge gain.

Analytics, Dashboards & Insights (20%)
Own the L&D; data pipeline across LMS/LXP, HRIS, and survey tools
Build and maintain dashboards (Power BI / Tableau) covering:
Participation, completion, engagement
Learning effectiveness and skill acquisition
Ensure data ac

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