KEY RESPONSIBILITIES

GUEST SERVICE

* Welcome guests warmly and provide courteous service at all times.
* Take food and beverage orders accurately and efficiently.
* Serve food and beverages according to hotel standards.
* Ensure guest satisfaction by responding promptly to guest requests and
concerns.
* Maintain a positive and professional attitude while interacting with guests.

RESTAURANT OPERATIONS

* Prepare restaurant and buffet setup before service hours.
* Ensure tables, chairs, cutlery, crockery, and buffet counters are clean and
properly arranged.
* Refill buffet items and maintain food presentation standards.
* Explicit and reset tables promptly during and after service.
* Support breakfast operations as per Holiday Inn Express brand standards.

HYGIENE & CLEANLINESS

* Maintain cleanliness of restaurant, pantry, and service areas.
* Follow food safety and hygiene standards at all times.
* Ensure proper handling of food items and equipment.




* Adhere to grooming and uniform standards.

COORDINATION & TEAMWORK

* Coordinate with kitchen and other departments for smooth operations.
* Assist colleagues during busy operations and peak hours.
* Attend departmental briefings and training sessions.

BILLING & CASH HANDLING

* Assist in billing procedures and POS operations when required.
* Ensure accurate handling of guest checks and payments.

SAFETY & COMPLIANCE

* Follow hotel safety, fire, and emergency procedures.
* Ensure compliance with hotel policies and operational standards.

REQUIRED QUALIFICATIONS

* Diploma / Degree in Hotel Management or Hospitality preferred.
* Freshers or candidates with 1–2 years of F&B; service experience can apply.
* Basic knowledge of food and beverage service standards.

📌 Guest Service Associate Food (Chennai)
🏢 IHG
📍 Chennai