When you join Accurate Background, you’re an integral part of making every hire
the start of a success story. Your contributions will help us fulfill our
mission of advancing the background screening experience through visibility and
insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

The Account Representative (AR) provides comprehensive, day-to-day account-level
support to both internal and external clients. The ideal candidate should
possess the ability to approach and solve a variety of easy to complex
problems throughout the day, demonstrating quick and independent thinking. This
position is ideal for detail-oriented professionals who thrive in a
collaborative, client-focused environment and are comfortable managing multiple
transactional and reporting tasks.

Responsibilities:

* Account Support: Manage new and modified packages, update client codes, and
oversee location changes, ensuring all pricing and transactional details are
accurate.
* Collaboration: Work closely with Account Managers, participating in reviews




and checklists to maintain high standards in account management and client
satisfaction.
* Support Case Management: Oversee all day-to-day account-level support cases
from initiation to resolution, including handling account-level escalations.
* Process Breakdowns & Error Tracking: Own the submission, escalation, and
resolution of Salesforce error/help desk tickets, tracking progress and
ensuring all issues are addressed. Tag Account Managers for oversight and
escalate as needed.
* Reporting: Fulfill ad-hoc and trend analysis reporting requests from clients
and internal teams, redirecting to self-serve options when possible. Support
recurring client reporting needs, compile data for business reviews, and
fulfill the First Impression Process for high-value accounts.
* Vendor Management: Administer vendor enrollments, removals, and ongoing
maintenance for existing vendor programs to ensure compliance and accurac

📌 Account Representative (Thane)
🏢 Accurate Background
📍 Thane