Job description

Designation - Customer Care Executive

Location - Kandivali
Work Experience - 0 - 1 Years

Qualification - Any Graduate

About Rentokil PCI

Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set recent standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
- The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:




- Should be able to set the targets for the renewals based on the monthly portfolio
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:
- Managing Residential & Commercial Renewals
- Deliver budgeted profit through Price Increase
- Lead Generation and self conversion
- Customer Retention

Competencies (Skills essential to the role):

📌 Customer Care Executive (Mumbai)
🏢 Rentokil Initial
📍 Mumbai