KEY RESPONSIBILITIES:

1. GUEST HANDLING

* Welcome guests warmly and ensure a smooth check-in and check-out process
* Provide accurate information about hotel services, facilities, and local
attractions
* Handle guest queries, requests, and complaints promptly and professionally
* Ensure a positive first and last impression for all guests

2. FRONT DESK OPERATIONS

* Manage reservations, room assignments, and billing procedures
* Maintain proper records in the Property Management System (PMS)
* Coordinate with housekeeping for room readiness and special requests
* Ensure lobby and front desk area is clean and presentable

3. SERVICE STANDARDS

* Follow IHG / Holiday Inn Express brand standards and SOPs
* Maintain grooming and hygiene standards at all times
* Deliver consistent and high-quality guest service

4. COMMUNICATION

* Coordinate with other departments (Housekeeping,



Engineering, F&B;) for guest
needs
* Report any issues or guest feedback to the supervisor
* Maintain clear and professional communication with guests and team members

5. CASH & BILLING

* Handle cash, card transactions, and billing accurately
* Ensure compliance with financial procedures and audit requirements

KEY SKILLS & COMPETENCIES:

* Robust communication and interpersonal skills
* Customer-focused attitude
* Basic computer knowledge (PMS preferred)
* Problem-solving ability
* Ability to work in shifts

QUALIFICATIONS:

* Graduate / Diploma in Hotel Management preferred
* Freshers or candidates with 0–2 years of experience in hospitality

📌 Guest Service Associate (India)
🏢 IHG
📍 India