OPPORTUNITY OVERVIEW

ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team on daily operations and long-term IT goals, covering in-house support, global team assistance across India and other locations, and end-to-end employee onboarding and offboarding.

Role and Responsibilities
- Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets; document all interactions in the ITSM ticketing system.
- Support the India office and global teams, handling incidents and requests across time zones.
- Resolve employee issues through cross-departmental collaboration; stay current on software and hardware updates.
- Work with employees and IT staff to gather requirements, assess impact on existing systems, and implement solutions.
- Develop and maintain standard operating procedures and IT documentation.
- Procure, configure, and stage devices (laptops, peripherals, mobile) fully before a current hire's first day.
- Enroll devices via MDM (e.g., Jamf,



Intune, Kandji) and provision accounts through IdP platforms (e.g., Okta, Azure AD) with appropriate SSO, MFA, and access rights.
- Coordinate with HR and department leads to complete onboarding tasks on schedule for local and global hires.
- Execute offboarding procedures — account deprovisioning, device retrieval or remote wipe, and license reclamation.
- Maintain an accurate catalog of hardware assets, software licenses, and user assignments.
- Administer MDM and IdP platforms for policy configuration, compliance, and user lifecycle management across global endpoints.
- Manage ITSM tools for incident tracking, change management, and asset management.
- Perform hardware installation, configuration, troubleshooting, upgrades, and repairs for computers, handheld devices, and peripherals.
- Work with the systems team to ensure applications are patched on time per security and compliance requiremen

📌 Senior IT Specialist (Bengaluru)
🏢 Zerofox
📍 Bengaluru