• Acts as a Subject Matter Expert for Lead Logistics operations across 3PL, 4PL
and DCM processes driving customer experience.
• The role exists to strengthen process stability, drive KPI governance, support
complex issue resolution and enable continuous improvement through
standardization, automation and data-driven insights.
• The position requires solid Lead Logistics domain understanding, advanced
stakeholder communication, customer handling capability and the ability to guide
junior team members.

Key responsibilities

* Own end-to-end Lead Logistics operations post-booking, including shipment
execution, documentation, visibility, and reporting across 3PL, 4PL, and DCM
workflows.
* Manage complex operational scenarios, exceptions, and customer escalations
while ensuring data accuracy and a seamless customer experience.
* Act as SME for shipment visibility, milestone tracking, vendor coordination,
and customer-specific requirements.
* Drive KPI governance across quality, productivity, timeliness, and SLA
adherence; monitor performance trends and customer outcomes.




* Lead RCA for process gaps and recurring issues, ensuring corrective and
preventive actions are implemented effectively.
* Collaborate with Customer Service, FinOps, and cross-functional teams to
ensure smooth supply chain execution and reporting.
* Support onboarding, transitions, migrations, hyper care, and stabilisation of
new business and processes.
* Identify and deliver automation/AI opportunities, partnering with technology
teams for solution design, UAT, and deployment.
* Standardise SOPs, process documentation, trackers, and knowledge repositories
to ensure consistency and audit readiness.
* Mentor and develop team members, drive cross-skilling, and ensure backup
readiness across critical processes.
* Provide structured updates to leadership on process health, risks,
performance, and improvement initiatives.

Shift - 6PM to 3 AM (Can be rotational basis business needs)

Required qualificatio

📌 Job Posting Title Lead Logistics Customer Experience (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai