CAREER CATEGORY

Supply Chain

JOB DESCRIPTION

Senior Associate, OTC Product Execution

Global Supply Chain | Customer Experience & Order-to-Cash

Role Overview

We are seeking a highly motivated and detail-oriented Senior
Associate, Order-to-Cash (OTC) Product Execution to support and enhance critical
digital supply chain operations across the Customer Experience &
Order-to-Cash landscape. This role plays a key part in ensuring operational
excellence, business continuity, system optimization, and digital innovation
across global supply chain processes.

The ideal candidate combines strong business process knowledge with digital
systems expertise, automation capabilities, stakeholder management skills, and a
passion for continuous improvement. You will collaborate with cross-functional
teams across Supply Chain, IS/Product Teams, Quality, Finance, and Commercial
affiliates to support global operations, drive system enhancements, and
contribute to strategic digital transformation initiatives.

This position offers an excellent opportunity to work in a highly collaborative




global workplace while contributing to transformational digital supply chain,
automation, and AI-enabled initiatives.

Key Responsibilities

Business Operations & Digital Product Execution Support

• Support S/4 HANA transition; key activities include UAT/OQ testing,
cutover, hypercare, and stabilization

• Provide operational support for OTC systems across ERP (SAP S/4 HANA), EDI,
Salesforce, RPA, AI-enabled solutions, automation platforms, and reporting
systems.

• Manage and resolve complex system-related incidents, troubleshooting
activities, and deviation support in a timely manner.

• Support user access management, training, and end-user guidance across digital
supply chain platforms.

• Support system enhancement, configuration, and customization activities for
OTC-related digital platforms and ERP solutions based on evolving business
requirements.

• Support the development, testing, dep

📌 Order-to-Cash Product Execution (Hyderabad)
🏢 AMGEN
📍 Hyderabad