We are looking for a motivated Sr System Engineer from within our team to step
into a client-facing, operationally critical role. If you have a solid
foundation in application support, infrastructure monitoring, and thrive in a
rapid-paced 24×7 environment, we want to hear from you.

What You Will Do

• Support a 24×7 operational environment across rotational shifts,
ensuring continuous service availability.

• Own Level 2 analysis, troubleshooting, and resolution of application and
infrastructure incidents.

• Conduct recording reviews to evaluate user experience and measure
service impact.

• Collect and analyse application logs; escalate complex cases to the
Development team with clear documentation.

• Serve as a trusted point of contact for clients — tracking open issues,
driving resolutions, and delivering an exceptional service experience.

• Prepare and deliver weekly/monthly client read-outs and progress
presentations.

• Identify, qualify, and drive issue/bug remediation to closure across the
client base.

• Maintain a living record of known issues and fixes,



ensuring consistent
resolution across all clients.

• Investigate complex application and database performance issues and lead
them through to resolution.

• Convert recurring known issues into proactive alerts and collaborate
with operations teams to build sustainable workflows.

• Author and maintain clear technical and operational procedure
documentation.

• Participate in daily/weekly technical and leadership calls, providing
timely progress updates.

• Build strong, collaborative relationships with customers and internal
team members.

• Provide technical guidance to customers, helping strengthen their skills
and confidence.

What We Are Looking For

• 5+ years of experience in proactive support and
infrastructure/application monitoring.

• Familiarity with Global Command Center, Service Desk, or Frontline
Monitoring operations.

• Demonstrated ability to uphold team, account, and client policies

📌 Sr Systems Engineer (Pune)
🏢 Harris Computer
📍 Pune