Manager — Delivery Performance & Operations1

ABOUT US
Jade Global, headquartered in San Jose, California, has empowered mid-size to
large enterprises in North America for over 21 years. We provide cutting-edge
technology services — Cloud Services, Technology Advisory, Implementations,
Integrations, and Managed Services — underpinned by a robust partner ecosystem.
We adhere to CMMI® SVC V2.0 Maturity Level 5, ISO 27001:2013, ISO 27701:2019,
ISO 20000-1:2018, GDPR, and HIPAA standards. In India, we operate from Pune and
Hyderabad.

To support our three-year plan to double our workforce in India, Jade Global
seeks an experienced Manager, Delivery Performance & Operations to drive
operational excellence across our Global Delivery organisation.

ROLE DETAILS
Position Manager — Delivery Performance & Operations
Experience 8–12 Years
Location Pune, India
Reports To Global Delivery Head
Scope Cross-functional delivery operations across all service lines

JOB OVERVIEW
The Manager — Delivery Performance & Operations will serve as a strategic




operational partner to the Global Delivery Head, driving reporting, governance,
coordination, and execution across the Global Delivery organisation. This is not
a coordination-only role — the ideal candidate owns operational outcomes, drives
accountability across delivery teams, and acts as the connective tissue between
the Delivery Head, Service Line leaders, DU Leaders, PMO, HR, Talent
Acquisition, and Finance. The ideal candidate is analytical, highly organised,
proactive, and comfortable operating at pace with senior leadership across
multiple priorities.

ROLES & RESPONSIBILITIES
Reporting & Delivery Intelligence
• Own and maintain Global Delivery dashboards, KPI reports, and executive
presentations — covering revenue, margins, utilisation, fulfilment, CSAT, ESAT,
and AI adoption
• Analyse operational and delivery data; synthesise insights and surface issues
for leadership decision-making
• Support quarterly business reviews, leader

📌 Manager — Delivery Performance (Hyderabad)
🏢 Jade Global
📍 Hyderabad