Director Delivery1

Role Summary
As a Client Delivery Leader, you will serve as the single point of
accountability for delivery success across one or more key client accounts. You
will manage service delivery execution, customer satisfaction, governance, and
stakeholder alignment to ensure projects and services are delivered on time,
within scope, and with the highest quality. The ideal candidate thrives in
energetic environments and is passionate about building lasting customer
relationships through operational excellence and value-driven delivery.

Key Responsibilities
Client Engagement & Satisfaction

Serve as the primary delivery contact for the client; build trusted
relationships with key stakeholders.

Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business
reviews (QBRs).

Own customer satisfaction (CSAT) metrics and proactively manage feedback and
improvement actions.

Delivery Management

Oversee end-to-end delivery of projects, managed services, and enhancement
requests.

Ensure delivery is in alignment with contracted scope, SLAs, and KPIs.





Manage RAID logs, resource planning, and issue escalations to ensure seamless
delivery execution.

Governance & Reporting

Drive delivery governance through structured reporting, dashboards, and
executive updates.

Monitor performance metrics, financial health (margins, revenue realization),
and resource utilization.

Collaboration & Leadership

Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore
delivery teams.

Provide mentorship and guidance to project teams; foster a culture of
accountability and excellence.

Identify and escalate opportunities for growth, cross-sell, and transformation
initiatives.

Qualifications & Skills
Bachelor’s degree in Engineering, Information Technology, or a related field;
MBA preferred.

8+ years of experience in IT services delivery, including 3+ years in a
client-facing delivery management role.

Strong understanding of enterprise platf

📌 Director Delivery (Hyderabad)
🏢 Jade Global
📍 Hyderabad