Customer Success Manager (Mumbai)

Customer Success Manager (Mumbai)

16 Aug
|
Ingram Micro
|
Mumbai

16 Aug

Ingram Micro

Mumbai

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Job Responsibilities:

* Map customer business objectives to Microsoft’s consumption milestones,
establishing transparent success plans and governance frameworks.
* Monitor, analyze, and maximize active usage of Azure Data & AI workloads,
systematically unblocking technical or operational barriers to consumption.
* Identify white-space opportunities within existing customer environments to
position advanced Microsoft Fabric capacities, premium Copilot integrations,
and advanced Azure AI services.
* Proactively track customer health metrics, conduct regular Quarterly Business
Reviews (QBRs), and execute strategies for at-risk deployments.
* Help partners and enterprise clients quantify and showcase the return on
investment (ROI)



achieved through their implemented AI and data modernization
workloads.
* Collaborate with technical and commercial teams to ensure high renewal rates
while building predictable pipelines for portfolio expansion.

Core Focus:

* Deep understanding of capacity optimization, workload monitoring, and
consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power
BI capacities).
* Familiarity with user adoption tracking, consumption patterns, and extension
scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
* Expertise in Azure cost management, resource utilization analytics, and
optimizing cloud spend to drive healthy, scalable platform growth.

📌 Customer Success Manager (Mumbai)
🏢 Ingram Micro
📍 Mumbai

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