ABOUT JOB

As Payroll Support Lead, SE Asia & Pacific, you are the senior payroll support
owner for the Philippines, Indonesia, Malaysia, Thailand, Singapore, and
Australia. You handle the most complex queries in these markets, set the quality
bar, and guide the wider support team on country-specific issues.

This is a hands-on lead role: you own the hardest cases, you're the escalation
point for your markets, and you help shape how we support payroll across the
region. You work closely with the Payroll Support Manager, Payroll Operations,
and in-country partners to keep service fast, accurate, and compliant.

SKILLS & QUALIFICATION

* 5-7+ years in payroll support, payroll processing, or payroll operations,
with hands-on experience in at least two or three of these markets (broader
coverage a strong advantage).

* Strong, practical knowledge of local payroll rules — Philippine
SSS/PhilHealth/Pag-IBIG, Indonesian BPJS/PPh 21, Malaysian EPF/SOCSO, Thai
SSF, Singaporean CPF, and Australian super/PAYG/STP — and the confidence to
handle complex cases.





* A track record resolving difficult payroll queries accurately and under time
pressure.

* Experience as a senior team member or lead, comfortable being the escalation
point and coaching others.

* Hands-on experience with Salesforce and a support platform such as Zendesk.

* Excellent written and verbal communication — clear, calm, and
customer-friendly.

* Detail-obsessed and dependable, especially during peak payroll cycles.

* Experience in an EOR, PEO, global payroll, or HR tech workplace.

* Familiarity with in-country partner / provider models.

* Additional APAC market knowledge beyond the core six.

* Local-language ability relevant to the region.

* Knowledge base or support tooling experience.

RESPONSIBILITIES

OWN PAYROLL SUPPORT ACROSS SE ASIA & PACIFIC

* Be the senior point of contact and subject-matter expert for payroll queries
across all six markets.

* Resolve complex, country-specific cases — gross

📌 Payroll Support Lead, SE Asia (Bengaluru)
🏢 Multiplier Technologies Private
📍 Bengaluru