Technical Hands-on:

* Hands on exposure to Windows Desktop & Knowledge of Windows Server OS Desired
* Deeper Knowledge of Active Directory, SCCM, Intune, Office 365, VPN,
Firewalls, Network LAN / WAN & Network Protocols.
* Handle escalated support tickets from L1 engineers and ensure timely
resolution
* Security Patching / Update Management
* Install, configure, and maintain operating systems, applications, drivers &
Print Setup.
* Familiarity with Cloud, On Prem , SaaS & VM Ware
* Troubleshoot and resolve complex hardware/software issues on desktops,
laptops, and peripherals

Attributes:

* Excellent problem-solving and communication skills
* Robust Exposure in to Stake Holder Management & Engagement across Varied
Levels.
* Advanced Troubleshooting: Resolve complex hardware, software, and network
issues that L1 and L2 teams escalate.
* Root Cause Analysis: Investigate recurring problems and implement permanent
fixes, often involving scripting or system changes.
* Collaboration: Work closely with Network Ops, development, database, and




infrastructure teams to resolve deep technical issues.
* System Optimization: Analyse performance logs and trends to suggest
architectural improvements or deploy patches.
* Mentorship: Guide L1 and L2 engineers, especially during high-priority
incidents or deployments.

Process & Compliance:

* Exposure towards Executing Small / Mid Scale IT Infra Projects.
* Inventory Management -Exposure to Hardware Assets, Software Assets & Licence
Management
* Exposure to IT Compliance Management / Audits
* Ability to Collaborate with larger Functional teams spread across Nation /
Global
* Fundamental Knowledge of ITSM Process and compliance
* Proven Track record in to Budgeting ,Vendor Mgmt. & Invoice Mgmt.
* Fundamental Knowledge of Project and Service Delivery Management
* Major Incident Management
* Maintain documentation (SOPs) of issues, resolutions, and support procedures

📌 Assistant Manager (India)
🏢 Legrand Slovenija
📍 India