Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual actively supports the lifecycle of service management, addressing any issues that arise to maintain client satisfaction. Coordination with various teams and stakeholders is essential to manage risks and uphold service quality,



ensuring that all production systems and devices function optimally throughout the day.

Key Responsibilities
The Network SME experienced in on-prem and cloud Hybrid networking infrastructure for implementing and troubleshooting the Network and cloud Infrastructure especially Microsoft Azure & Cisco.
10-12 years of relevant experience in networking domain in implementation, troubleshooting, monitoring, management of on-Prem and Cloud IAAS including routing , Azure networking, load balancer and various network monitoring tools.
Must have solid hands-on experience in on-prem Datacenter and Enterprise technologies.
Design and implement secure, scalable, and highly available network architectures in Azure and OnPrem Datacenters using GTM, LTM, DNS, OSPF, BGP, SDWAN solutions. DMVPN, Cisco Wireless, Cisco ISE and ACI
Lead communication with customers, leadership on critical business issues and enhancements
Lead end-to-end network design projects,

📌 IT Service Management Representative (Bengaluru)
🏢 Accenture
📍 Bengaluru