* In our organization, you ensure that our laboratory instruments and liquid
handling solutions perform reliably at customer sites, directly supporting
high‑quality scientific work and strengthening long‑term customer
partnerships.
* You take responsibility for the installation and commissioning of standard
and specialty laboratory equipment, ensuring correct setup, qualification and
a transparent handover to users at customer sites.
* You diagnose and attend breakdown and service calls for a wide range of
laboratory instruments, resolving issues efficiently and minimizing downtime
for critical applications.
* You perform preventive maintenance and periodic servicing of laboratory
instruments, following defined schedules and procedures to secure long‑term
reliability, safety and compliance with quality standards.
* You carry out pipette repair, calibration and performance verification,
adhering to established standards and documentation requirements so that
customers can rely on accurate and reproducible results.
* You contribute to service revenue generation through billable service
activities, annual maintenance contracts (AMC/CMC), calibration services and
other service offerings, and ensure timely payment collection in
collaboration with internal stakeholders.
* You maintain a high level of customer satisfaction, delivering quality
service, addressing issues proactively and helping to achieve excellent Net
Promoter Score (NPS) in your territory.
* You conduct customer engagement and training programs, helping users get the
most out of their instruments and enhancing the overall product and service
experience.
* You use Customer Relationship Management (CRM) software to accurately record
service activities, customer interactions and field reports, ensuring
transparency and reliable data for follow‑up and analysis.
* You work closely with the Sales team to promote service contracts, generate
service and calibration leads, and support
📌 Senior Service Engineer (Pune)
🏢 Eppendorf
📍 Pune
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