Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Cloud Network Operations
Good to have skills : Juniper mist AI
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Act as the ongoing interface between the client and the system or application. Lead 24 7 network operations with strong ownership of Juniper Mist AI-driven assurance, acting as escalation authority while guiding teams across Juniper routing & switching, SD-WAN, F5 LBs, and virtualized environments to deliver stable, user-centric network services.

Roles & Responsibilities:




Own day-to-day operations of the Juniper Mist AI cloud platform, including Wireless, Wired, and WAN Assurance.
Monitor and manage Service Level Expectations (SLEs) to proactively detect and address user-impacting network issues.
Leverage Marvis AI (Virtual Network Assistant) for AI-driven troubleshooting, root-cause analysis, and incident resolution.
Review and validate AI-recommended corrective actions (Marvis Actions) before execution to ensure operational safety.
Maintain and optimize alerts, dashboards, and assurance profiles across enterprise sites.
Coordinate with Juniper support teams for platform-related incidents, defects, or service degradation.
Serve as the primary escalation lead for P1/P2 network incidents in a 24 7 support setting.
Act as Incident Commander during major outages, driving triage, communication, and recovery efforts.
Provide L3/L2 troubleshooting leadership for Juniper EX / Q

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru