Emergent builds autonomous coding agents that replace traditional software
development by generating, testing, and deploying production applications
directly from plain-language intent. Our systems run in production at global
scale and are used to build millions of real applications.

Since our public launch, we've crossed $100M in ARR and grown to over 10M users
across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google,
Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness,
reliability, security, and scale in real production systems. The team is built
by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from
Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

The Role:
We're looking for a Manager, Technical Account Management (Customer Success
Engineering) to lead a team of Technical Account Managers (TAMs) and Key Account
Managers (KAMs) responsible for driving customer success, adoption, retention,




and technical excellence across our strategic customer base. This role combines
customer leadership, technical consulting, team management, and operational
excellence. You'll work closely with Product, Engineering, and Go-To-Market
teams to ensure our customers realize maximum value from the Emergent platform.

What You'll Do:

Lead and Scale the TAM and KAM Team

* Lead, mentor, and develop a team of Technical Account Managers and Key
Account Managers
* Establish performance standards, operating rhythms, and best practices for
customer engagement
* Conduct regular coaching, career development, and performance reviews
* Serve as the escalation point for complex customer and technical issues

Drive Strategic Customer Success

* Own the success of Emergent's strategic customers and power users
* Build trusted relationships with executive, business, and technical
stakeholders
* Drive customer onboarding, adoption, reten

📌 Manager - Technical Account Management (Bengaluru)
🏢 Emergent Labs
📍 Bengaluru