The Executive Customer Relations Team operates within Amazon India's Network Operations Center (NOC), serving as the critical bridge between senior leadership escalations and systemic customer experience improvement. The team manages direct escalations from L10+ leaders requiring comprehensive investigation, root cause analysis, executive-level communications, and cross-functional action item ownership. This team aims to transform every executive escalation into a systemic improvement opportunity by conducting rigorous root cause analysis, driving timely CAPA closures, and identifying thematic defect patterns that convert to programmatic interventions — ultimately reducing repeat defects and elevating the end-to-end customer experience across Amazon India's operations.

The individual in this role will collaborate across a team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities. This role will partner will partner with teams across IN Ops to launch and drive impact through bespoke product solutions.



The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities.

As a Program Manager, you will be responsible for identifying, scoping, and delivering large end to end programs.You will have the opportunity to engage with experienced cross-disciplinary teams to conceive of and design creative customer facing initiatives.You thrive through creating a vision, building consensus and driving teams towards results.You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.An ability to take large, significantly complex projects and break t

📌 Sr. Program Manager, ECR, NOC ECR (Bengaluru)
🏢 Amazon
📍 Bengaluru