Description
The Technical Support Technician responsible for delivering high-quality end-user support while maintaining and optimizing up-to-date workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.
The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.
Key Responsibilities
Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments
Troubleshoot issues related to Exchange Online, Teams, OneDrive, SharePoint Online, and Azure AD (Entra ID)
Administer and support SharePoint Online, including site management, permissions, document libraries, and basic governance practices (must-have skill)
Experience with:




Power Automate / Power Apps
API-based integrations
Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
Support and maintain Azure-based resources and identity services
Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
Monitor ticket queues and ensure adherence to SLA-driven support models
Escalate complex incidents to specialized teams when required
Assist Cloud, Security & Compliance: -
Support management of Data Loss Prevention (DLP) policies across Microsoft 365
Assist in maintaining data security controls, including sensitivity labels and information protection policies
Support endpoint security solutions (e.g., Microsoft Defender, Intune policies)
Possess basic understanding of Cloud-Native Application Protection Platforms (CNAPP), including:
Visibility into cloud security t

📌 Technical Support Technician (India)
🏢 Genpact
📍 India