Shift Requirements

* Monday–Friday: Market open hours

* Rotating weekend: On-call batch / incident support

* Occasional weekend work: Limited project / implementation activities as
needed

Key Responsibilities

Batch Monitoring & Incident Management

* Monitor automated batch job streams in an enterprise job scheduler (e.g., CA
Autosys or similar), maintaining heightened sensitivity to all alerts,
delays, and abnormal conditions.

* Own the processing cycle during assigned shifts, ensuring jobs start, run,
and complete within defined SLAs and market timelines.

* Proactively identify, investigate, and drive resolution of job
failures, abends, transmission issues, and connectivity-related problems.

* Escalate incidents to appropriate application, infrastructure, and vendor
support teams with clear, concise context and required urgency.

* Lead or actively participate in incident bridges, contributing to triage,
impact assessment, and root cause analysis (RCA) for batch-related events.

* Provide accurate, timely status updates during high-pressure periods (e.g.,
SOD,



intraday cycles, EOD, month-end, quarter-end).

Job Scheduling & Change Management

* Add, modify, or remove jobs within the batch stream based on approved
requests from operations, client service, and project teams.

* Work closely with internal teams to correctly sequence new jobs and
dependencies as part of current batch onboarding and JIL/build work.

* Support key initiatives such as disaster recovery tests, client/vendor
testing, and other controlled non-production and production events.

* Adhere to all change, compliance, and approval standards, ensuring that
environmental changes follow documented procedures and corporate policies.

Operational Support & Client/Vendor Interaction

* Intake, prioritize, and organize intraday requests for daily and weekend
processing via the ticketing system.

* Communicate with clients, financial institutions, and vendors via email and
phone regarding file receip

📌 Senior Data Operations Analyst (Bengaluru)
🏢 InvestCloud
📍 Bengaluru