Leads the analysis, design, and continuous improvement of business processes
leveraging the ServiceNow platform, aligning technology capabilities with
strategic business objectives. Engages with cross-functional stakeholders to
elicit, analyze, and translate complex business requirements into scalable,
high-quality solutions. Drives process optimization through detailed as-is/to-be
analysis, gap assessments, and implementation of industry and ServiceNow best
practices, including ITIL-aligned processes. [velvetjobs.com], [torchora.com]
Serves as the primary liaison between business stakeholders and technical
delivery teams, ensuring requirements are clearly defined, documented, and
prioritized. Develops comprehensive artifacts including business requirements,
functional specifications, process flows, and user stories with well-defined
acceptance criteria. Collaborates closely with developers, architects, and
product owners to support solution design, ensure alignment with requirements,
and maintain traceability across the software development lifecycle, including




testing (UAT), defect resolution, and deployment.
Supports release planning, change management, and user adoption activities
through effective communication, training, and documentation. Identifies
opportunities for automation, efficiency gains, and continuous improvement,
contributing to overall process transformation and operational excellence
initiatives.
Typically requires a bachelor’s degree and 5–8 years of relevant experience (or
equivalent combination), with strong functional expertise in ServiceNow and
experience working in Agile delivery environments. ServiceNow and ITIL
certifications are preferred.
Applies advanced qualified knowledge to independently manage moderately
complex initiatives, provide guidance and mentorship to junior analysts, and
contribute to broader transformation programs. Operates with limited oversight
and typically reports to a Manager.

📌 Senior Business Analyst (Bengaluru)
🏢 Ecolab
📍 Bengaluru