At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.

The Demand Planning & Workforce Intelligence (DPWI) team is building an AI-powered command center that transforms workforce management from reactive operations to intelligent orchestration. This transformation anticipates operational needs, automates resource allocation, and elevates support functions from tactical execution to strategic enablement. DPWI drives data-driven decision making across 30+ global Selling Partner Services operations programs, delivering mission-critical volume predictions and actionable planning insights through state of the art data science solutions, centralized forecasting platforms and automated predictive solutions at scale.





The DPWI team is seeking a Program Manager to drive end-to-end program execution for complex, cross-functional initiatives spanning Intelligent Forecasting, Agile Capacity Planning, and Predictive Workforce Management. This role sits at the forefront of GenAI innovation, orchestrating the delivery of GenAI/LLM-powered solutions that transform operations and workforce management for one of the world's largest operations networks. The Program Manager will drive alignment across engineering, data science, operations, and business stakeholders to ensure seamless delivery of AI-powered products that consolidate resource planning, 3P WFM tool management, and queue & routing management at scale.

Key job responsibilities
Own end-to-end program planning, execution, and delivery for complex, multi-team initiatives across DPWI's portfolio of AI-powered forecasting, capacity planning, and workforce management solutions

Define and manage program roadmaps, milestones, dependencie

📌 Program Manager, Demand Planning and Workforce Intelligence (Bengaluru)
🏢 Amazon
📍 Bengaluru