Project Role : Quality Engineer (Tester, Manual)
Project Role Description : Ensure solution quality by executing manual tests against defined requirements, user stories, and expected behavior. Design test cases, identify and document defects, and collaborate with delivery teams to ensure reliable, user-ready releases.
Must have skills : ServiceNow IT Service Management
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Title: Manual Tester – ServiceNow ITSM

Job Summary:
We are seeking a Manual Tester with hands-on experience in ServiceNow ITSM modules to ensure the quality, functionality, and reliability of ServiceNow-based solutions. The ideal candidate will be responsible for validating ITSM workflows, creating and executing test cases, identifying defects, and collaborating with developers, business analysts, and ServiceNow administrators to support successful releases.
Key Responsibilities
Analyze business requirements, user stories,



and functional specifications related to ServiceNow ITSM implementations and third party integrations.
Design, develop, and execute manual test cases and test scenarios.
Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT).
Verify workflow configurations, notifications, SLAs, approvals, and integrations.
Perform end to end testing with ServiceNow and third-party systems integrated .
Identify, document, track, and retest defects using defect management tools.
Collaborate with developers, ServiceNow administrators, and business stakeholders to resolve issues.
Participate in sprint planning, backlog grooming, and Agile ceremonies.
Prepare test execution reports and quality metrics.
Support release validation and production deployment activities.
Required Skills
Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
Hands-on experience in Manual Testing.
Experience test

📌 Quality Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru