Visteon is advancing mobility through creative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities.

Key Accountabilities / How You Will Spend Your Days

Operational Support Leadership

Own end-to-end SAP AMS operations across all modules (FI/CO, OTC, PTP, EWM, PP/DS, GRC, Master Data, CPI/EDI, Reporting).
Manage daily service delivery, ensuring incidents, service requests, and small enhancements are handled within SLA.
Monitor system performance, integration flows, batch jobs, and error queues; ensure quick recovery and proactive prevention.
Oversee L1, L2,



and L3 support teams, including partner resources and internal SME involvement.

Governance & Vendor Management

Establish strong governance with AMS partner(s), ensuring quality, accountability, and measurable outcomes.
Conduct weekly/monthly service review meetings, KPIs reporting, workload tracking, and performance escalations.
Align ticket routing, prioritization, SLA adherence, capacity planning, and knowledge transfer processes.

Continuous Improvement & Stabilization

Identify recurring issues and lead systemic fixes, not just symptom resolution.
Drive small enhancements and optimization backlog aligned with business priorities and IT leadership direction.
Improve process documentation, runbooks, knowledge articles (KBA), and standard operating procedures.

Cross-Functional Engagement

Partner with CoE leaders, Site Leaders, IT Directors, and central process owners to ensure business continuity

📌 Sr Manager (Bengaluru)
🏢 Visteon
📍 Bengaluru