RB&T; Mission Statement

As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

Position Summary

The Office Manager is responsible for the day-to-day retail operations and management of the office, along with leading a high-quality performance from the team that reports directly to them. The Office Manager also meets the needs of our customers by providing unmatched customer service, which may involve being cross-trained in multiple positions.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

Efficiently identify all of the customer’s needs by building relationships and maintaining knowledge of both personal and business products.
Answer incoming calls, whether externally or internally
Professionally, courteously, and promptly greet and acknowledge all customers that walk into the Office




Maintain relationships with customers brought in by Relationship Managers
Responsible for training, scheduling, and assigning work of subordinates
Resolve customer complaints in a qualified and courteous manner
Market and publicize new and existing products and services introduced by the bank
May represent the Bank in various community functions with a high level of integrity and professionalism
Responsible for daily payment decisions
Responsible for accuracy and completion of certain audits to include: weekly, monthly, quarterly and surprise audits as needed
Review and approve weekly time attendance reports for subordinates
Follow policy and procedures, and support Management’s decisions and goals in a positive, professional manner.
Be familiar with, promote, and refer all other lines of business within the bank to include but not limited to: River Mortgage Services, River Cash Management, River Financial Services, and

📌 Office Manager (Nirsa)
🏢 Auburn Chamber
📍 Nirsa