Rippling is at the forefront of the AI revolution in business operations, and we’re looking for a visionary Special Projects Lead to redefine how advantages are managed. This isn’t just an operations role; it’s an invitation to architect the future of our Benefits Operations team by embedding AI at the heart of our most critical workflows.
You won’t just be identifying inefficiencies—you’ll be building the solutions that eliminate them. From carrier operations to complex discrepancy resolution, you will have a direct hand in shipping proofs of concept that fundamentally transform team throughput and accuracy. This is your chance to turn manual, high-volume tasks into seamless, automated engines of growth.
This is a dual-focus role designed for a strategist who excels at the intersection of high-impact Business Operations and AI-enabled innovation. We need someone with the sharp, analytical instincts of a management consultant to tackle complex operational challenges, paired with a practical, hands-on curiosity for applying AI to drive meaningful efficiency.
You don't need to be technical, but you must be adept at learning new AI tools, understanding their capabilities, and applying them effectively, but you must have the drive to identify high-leverage problems and the follow-through to build the automated solutions that solve them.
What you will do
Size and execute on AI acceleration opportunities — identify high-leverage areas to reduce manual work across benefits ops workflows, conducting cost-benefit analyses to prioritize projects based on potential ROI and impact.
Map and automate high-volume triage workflows — identify the most common root causes behind recurring operational discrepancies, build deterministic resolution paths for cases that don't require judgment, and layer in AI-assisted triage for the rest.
Build and ship proofs of concept — take ownership of end-to-end AI workflows, bring them to production, and measure their impact on tea
📌 Benefits Operations Special Projects Lead (Bengaluru)
🏢 Rippling
📍 Bengaluru
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