Role description

Roles and Responsibilities

· 7+ years of experience in enterprise network engineering, with at least 2–3 years in a management, team lead, or NOC supervisor role.

· Lead, mentor, and manage a team of L1/L2/L3 network engineers and NOC analysts.

· Oversee the configuration, deployment, and maintenance of enterprise network equipment, including switches, routers, and wireless infrastructure.

· Ensure proactive monitoring of network performance, bandwidth utilization, and hardware health to prevent service degradation.

· Serve as the primary point of escalation for critical (P1/P2) network incidents and major outages.

· Coordinate cross-functional rapid response teams (including InfoSec, project teams, and service providers) during critical infrastructure events.

· Manage relationships with ISPs, hardware vendors, and MSPs, ensuring adherence to external SLAs and negotiating maintenance contracts.

· A proactive mindset focused on continuous improvement and automation.

· Direct and build (staff, train, and maintain employee skill levels)



the team that troubleshoots, repairs, and monitors customer’s network and security services.

· Create, maintain, and enforce all processes and procedures for the team.

· The ability to work collaboratively in a team and independently as required and Self-motivated with a positive attitude towards work.

· Manage internal/external audit process to ensure compliance with all the processes.

· Must Have Skills:

ø Working experience with Firewalls, Switches, Router, SDWAN, VPN, VOIP, WAN, LAN. (Fortinet, Cisco, and other vendors)

ø Experience with NOC operations, Web proxy, DC-DR architecture, IPS/IDS, Cloud Networking, NAC, WAF preferred.

· Certification: Web proxy, CCNP or relevant firewall certifications are highly preferred.

· Excellent written and verbal communication skills, with the ability to translate technical challenges into business impact for executive leadership.

Tech Skill 1: Firewall managem

📌 Senior IT Specialist (Bengaluru)
🏢 Tredence
📍 Bengaluru