Ocean Surcharge Focal role works quite differently from other roles. They are
partnering with stakeholders and adding lot of values to business. This needs
expertise & technical knowledge. This position also needs good communication &
convincing capabilities. This position is an enabler within GSC to support CEN,
clusters, sales and other downstream GSC teams. The job is a unique IC role
within the pricing portfolio, which involves collaboration, challenging,
standardising (where possible). Also, analysis skillset & effective
communication using Professionalism, Empathy and Efficiency (PEE) as to ensure
an effective service to stakeholders through productive support and positive
relations.
Key responsibilities
* Challenge positively and effectively for 'win win' situation.
* Communicate proactively & effectively with various stakeholders (Centre,
cluster, sales & GSC downstream team) to ensure compliance to the pricing
framework.
* Act as GSC 'go to' person for revenue & contract product management.
* Analyse data pertaining to business and come up with suggestions to add
values to business and the outcome (Revenue tapping, Cost saving, improve
customer experience, etc..)
* Ensure there is no deviation from the Pricing standards.
* Identify non-compliance and work closely with the stakeholders to fix it.
* Act as consultant in providing surcharge related solutions to complex
problems.
* First point of contact for any surcharge related issues.
* The role includes challenging status quo with stakeholders & trying to arrest
the revenue leakages and ensure rate availability to customers all time with
precisely.
* Drive joint initiatives between GSC and Revenue management (ROM/CPM/ROP/IPM)
which should help to achieve organization goals and to build a good rapport.
* Understand Customer’s requirement and focus on customer/revenue outcome.