AutoRABIT Profile
AutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT’s highly scalable framework covers the entire DevSecOps cycle, which makes it the favourite platform for companies, especially large ones who require enterprise strength and robustness in their deployment environment. AutoRABIT increases the productivity and confidence of developers which makes it a critical tool for development teams, especially large ones with complex applications. AutoRABIT has institutional funding and is well positioned for growth. Headquartered in the CA, USA and with customers worldwide, AutoRABIT is a place for bringing your creativity to the most demanding SaaS marketplace.

Job Role
We are looking for a bright Senior Customer Support Engineer to provide enterprise-level technical support
to our customers. This Support Engineer will provide ongoing product support, troubleshooting, and




pragmatic solutions for the most complex and critical issues that customers face. Must provide Support via
phone, web, email, chat and other channels as required

Role: L2 Support Engineer
Roles & Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base, tech notes and articles
Adaptable for rotational shifts including night.
Excellent time management skills with the ability to adapt to changing priorities of customer issues.
Responsibility of Employee to adhere to set internal controls.
Experience and Desired Skills

📌 Senior Customer Support Engineer (Hyderabad)
🏢 AutoRABIT
📍 Hyderabad