* Work as a Service Desk/ helpdesk/desktop support Engineer.
* Will provide technical assistance to Global users
* Recognize, diagnose, research, isolate, and resolve problems through engaging
discussions with users.
* Troubleshoot and resolve technical issues related to operating systems, MS
Office applications, email, special applications, Internet connections, and
hardware/peripheral equipment
* Route more complex problems to our internal next-level IT support staff by
following correct process and procedures.
* Solve complex, non-routine problems and determine innovative solutions
through cost/benefit analysis
* Work in night shifts, to support users in USA and various other locations.
What You Will Need:
* Should be Engineering/Science graduate
* Minimum 2+ years of relevant experience in a Service Desk role
* Strong verbal and written communication skills in English
* Hands-on experience in managing IT devices such as Laptops, Desktops &
Accessories
* Must have knowledge of the ITIL framework and information security concepts
aligned with ISO 27001 standards
* Should have working knowledge in any ticketing tools, preferably ServiceNow
* Willingness to work only in night shifts
What Would Be Nice to Have:
* Certifications such as MCP and ITIL V4
* Quick learner and eager to grow with us.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes
competitive compensation and a flexible benefits package that reflects our
commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Prospect Employer–Protected Veterans, Individuals with
Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal
histories in a manner consistent with the requirements of applicable law or
ordinance including the Fa
📌 Engineer - Service Desk (Hyderabad)
🏢 Guidehouse
📍 Hyderabad
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