This role is responsible for responsible for overseeing daily transportation
operations, ensuring smooth coordination of staff and vehicle movement. The role
involves managing vendor relationships, route planning, cost optimization,
adherence to compliance and safety standards, and addressing employee transport
requirements. Also handle MIS reporting, monitor service quality, resolve
escalations, and support in implementing process improvements for effective and
safe transport services.
Service Delivery
* Deliver high-quality, prompt, and courteous transport management services.
* Ensure smooth daily transport operations while maintaining service standards.
* Attend to emergencies, including medical transport needs, ensuring minimal
disruption.
Coordination & Communication
* Liaise daily with the Customer’s Transport Manager on operational matters.
* Escalate all issues beyond delegated authority to the Transport Manager.
* Coordinate with vendor operations teams to ensure timely employee pickups and
drops.
* Attend and respond to employee calls regarding day-to-day transport issues.
* Communicate any SOP changes or process updates to the Transport Manager.
Fleet & Vendor Management
* Monitor and control fleet deployment by vendors (drivers and vehicles).
* Ensure compliance with safety and quality norms before dispatch (seat belts,
first-aid kit, fire extinguisher, communication system, and driver
readiness).
* Validate cab-in times and cross-check with cab requests.
* Coordinate vehicle maintenance and servicing schedules.
* Ensure vendor adherence to operational standards and office decorum.
* Report all vendor non-compliance or process deviations to the Transport
Manager.
Operational Planning
* Prepare and ensure availability of transport rosters before dispatch.
* Incorporate all deviations before dispatch and document last-minute changes.
* Plan and coord