Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Security Service Engineer (L2) is a developing engineering role, operating
in region, and is responsible for providing a qualified technical support
service to clients by identifying and resolving technical incidents and
problems.

Through pre-emptive service incident and resolution activities, this role will
restore service to clients by driving incidents to an effective resolution and
ensuring all requests, process events and resolution incidents result in zero
missed service level agreement (SLA) conditions.

Key responsibilities:
* Maintains the support process and ensures that requests for support are
handled according to the procedures.
* Uses service assurance software and tools to investigate and diagnose
problems,



collects performance statistics and creates reports, working with
users, other staff and suppliers as appropriate.
* Identifies and resolves problems following agreed procedures.
* Carries out agreed maintenance tasks.
* Ensures usage of knowledge articles in incident diagnosis and resolution and
assist with updating as and when required.
* Performs defined tasks to monitor service delivery against service level
agreements and maintains records of relevant information.
* Analyses service records against agreed service levels regularly to identify
actions required to maintain or improve levels of service, and initiates or
reports these actions.
* Prioritises and diagnoses incidents according to agreed procedures.
* Investigates causes of incidents and seeks resolution.
* Escalates unresolved incidents and follows up until incident is resolved.
* Provides service recovery, following resolution of inciden

📌 Security Services Engineer (Bhubaneswar)
🏢 NTT
📍 Bhubaneswar