Flexera saves customers billions of dollars in wasted technology spend. A
pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented
SaaS solutions for technology value optimization (TVO), enabling IT, finance,
procurement and cloud teams to gain deep insights into cost optimization,
compliance and risks for each business service. Flexera One solutions are built
on a set of definitive customer, supplier and industry data, powered by our
Technology Intelligence Platform, that enables organizations to visualize their
Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS
to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000
customers across the world, we’re achieving that goal. But we know we can’t do
any of that without our team. Ready to help us re-imagine the industry during a
time of substantial growth and ambitious plans? Come and see why we’re
consistently recognized by Gartner, Forrester and IDC as a category leader in
the marketplace. Learn more at flexera.com
* Supervisor a team of Renewal Operation Analysts responsible for:
* Managing the renewal process from quote to obtaining the purchase order
* Engaging with customers using phone, email, or other media, on their
upcoming renewals
* Delicately but professionally working through customer objections to secure
on-time renewals
* Responding to customer emails and requests within one business day of
receipt
* Logging all customer interactions in Salesforce.com
* Act as a point of escalation for any customers issues that the team
encounters
* Training the team on renewal best practices so that they are enabled to meet
and beat their targets
* Ensuring team members meet and exceed Key Performance Indicators (KPIs) and
Service Level Agreements (SLAs)
* Prepare reporting for senior management on the team’s performance including
closed renewals and KPI / SLA metrics