Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full time professionals, and our annual growth rate exceeds 25%

Job Description

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services,



and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
Collaborate with business stakeholde

📌 Amazon Connect Developer (Roorkee)
🏢 Miratech
📍 Roorkee