* Conduct voice and accent training sessions for both new hires and existing
employees.
* Train participants on pronunciation, intonation, syllable stress,
articulation, grammar, and cultural aspects of communication.
* Assist employees with English language development and improvement of
communication skills.
* Coach new hires during pre-process and communication training phases.
* Support ongoing development through on-floor feedback and refresher sessions.
* Calibrate with Quality and Operations teams to promote continuous
improvement.
* Customize training content based on individual and team needs.
* Maintain training records, prepare progress reports, and share insights with
stakeholders.
* Monitor calls and provide feedback to agents on the floor.
* Stay updated with industry trends and training techniques.
* Create plans of action for the bottom quartile and ensure their advancement
along the learning curve.
What You Will Need:
* Excellent command of the English language, both spoken and written.
* Robust knowledge of American or neutral accent (as applicable).
* Minimum five years of experience in voice and accent training, preferably
within a BPO or corporate environment.
* Proven experience in training delivery, curriculum development, and feedback
handling.
* Exceptional presentation, facilitation, and coaching abilities.
* Good interpersonal skills and ability to work effectively with diverse teams.
* Ability to motivate, engage, and coach trainees at various skill levels.
* Experience with Learning Management Systems (LMS), MS Office, and remote
training platforms.
* Flexibility to work in US shift timings and adapt to changing schedules.
* Hands-on experience facilitating training sessions tailored to B2B
operational workflows.
* Hands-on experience training international customers, especially in
developing soft skills and techniques for voice/acc
📌 Lead Trainer – Voice (Chennai)
🏢 Guidehouse
📍 Chennai
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