✅ Job Description – L2 Storage Administrator
? Role Summary
The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

?️ Key Responsibilities
1. Operations & Monitoring

Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence
Track storage utilization, capacity, and performance metrics
Generate operational reports on backup success rates, failures, and storage usage

2. Incident & Problem Management

Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA
Perform root cause analysis (RCA) for recurring issues
Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

3. Backup & Recovery Management

Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup)
Execute backup, restore, and recovery requests
Ensure data integrity,



retention policies, and recoverability testing are maintained

4. Storage Administration

Manage storage arrays, volumes, LUNs, and storage pools
Perform capacity planning and allocation
Support SAN/NAS provisioning and migrations

5. Configuration & Change Management

Implement configuration changes, patching, and upgrades
Perform impact analysis and risk assessment before changes
Follow ITIL processes for Change & Release management

6. Automation & Optimization (Key for your org)

Execute and maintain automation scripts (Ansible, PowerShell, etc.)
Support optimization initiatives like deduplication, compression, encryption
Reduce manual effort (TOIL) through automation

7. Security & Compliance

Enforce access control, encryption, and security policies
Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
Participate in backup immutability and ransomware protection in

📌 Senior Service Engineer (Hyderabad)
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📍 Hyderabad