Job Overview:
The IT Tickets Coordinator will act as the central point of coordination for incidents, service requests, and security-related tickets raised by the Global SOC Team and other stakeholders. The role is responsible for ensuring timely communication, follow-up, tracking, escalation, and closure of tickets while facilitating collaboration between IT Infrastructure, Cybersecurity, vendors, and business stakeholders.
Required Skills
Incident Management or IT Service Management certifications
Strong coordination and follow-up skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and stakeholders simultaneously.
Good understanding of IT Infrastructure and Cybersecurity operations.
Proficiency in Microsoft Excel,



PowerPoint, and reporting tools.
Strong documentation and organizational skills.
Certifications:
ITIL /ISO 20000/ISO27001 or any other IT Service Management Certification (optional)
Experience: Around 4 Years of Experience in IT Helpdesk Management
Personal attributes:
Address customer inquiries or issues promptly and professionally
Transparent and concise communication is essential for understanding requirements & expectations
Work Environment:
Posting at Greater Noida,
General Shift (5 day Work from Office)

📌 IT-Tickets Coordinator (Karamba)
🏢 Yamaha Motor Solutions India
📍 Karamba