JOB REQUISITION

"Gurgaon” “RH” “Specialist - Application Support and Maintenance”

LOCATION

RECENT DELHI

ADDITIONAL LOCATIONS

JOB DESCRIPTION

KEY RESPONSIBILITIES
1. Ticket Management:
o Monitor and manage incoming support tickets related to the iTRAC application.
o Prioritize and categorize tickets based on urgency and impact.
o Collaborate with users and stakeholders to gather necessary information for
issue resolution.
o Ensure timely updates and communication with users regarding the status of
their tickets.
2. Batch Stream Management:
o Oversee the scheduling and execution of batch jobs within the iTRAC
application.
o Monitor batch job performance and troubleshoot any failures or delays.
o Coordinate with relevant teams to ensure that batch processes run efficiently
and meet business requirements.
3. Light Coding:
o Perform light coding tasks as needed to enhance application functionality or
resolve issues.
o Collaborate with development teams to implement changes and improvements to
the iTRAC application.




o Document code changes and maintain version control as required.
4. Manual Validations and Reconciliations:
o Conduct manual validations of data and processes within the iTRAC application
to ensure accuracy and compliance.
o Perform reconciliations between different systems and data sources to identify
discrepancies and
resolve them promptly.
o Generate reports on validation and reconciliation outcomes for review by
management.
5. Collaboration and Communication:
o Work closely with cross-functional teams, including IT, operations, and
business units, to address application-related issues and enhancements.

Provide training and support to end-users to maximize the effective use of the
iTRAC application.
o Participate in regular meetings to discuss ongoing projects, ticket statuses,
and process
improvements.

Key Requirements
 Able to work until 9:00 AM PST two times a week.
 Some Production Support Experience
 Some SQL and light development experience


📌 "Gurgaon” “RH” “Specialist (New Delhi)
🏢 Protiviti India Member Firm
📍 New Delhi