Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary
role will be to provide exceptional service to our clients by proactively
identifying and resolving technical incidents. You will ensure that client
infrastructure is configured, tested, and operational, leveraging your deep
technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident
resolution, product reviews, and operational improvements. You will manage
high-complexity tickets, perform advanced tasks, and provide diverse solutions
while ensuring zero missed service level agreement (SLA) conditions. Your role




will also involve mentoring junior team members and working across various
technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to
alerts, identifying issues before they become problems. Logging incidents with
the required level of detail, you will analyse, assign, and escalate support
calls. Additionally, you will proactively identify opportunities for
optimization and automation, ensuring continuous feedback to clients and
affected parties.

Key responsibility is to create knowledge articles for frequent
tasks/issues and train junior team members in executing those tasks. Provide
inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and
portals updated as prescribed. As a senior engineer, you will coach L2 teams on
advanced troubleshooting techniques and support the implementation a

📌 Technical Specialist (Mumbai)
🏢 NTT
📍 Mumbai