About The Role

The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
Needs to achieve monthly sales collection targets

Requirements

Key Result Areas:

Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
Ensure to maintain CRM quality standards in each customer communication.
Adhere to the benchmark & SOP prescribed in the training.




To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills Essential To The Role)

Attentiveness.
Excellent telephone skills
Clear communication skills
Ability to use positive language.
Time management skills and Good Typing speed
Good interpersonal skills and ability to work with internal & external team
Data Analysis

Educational Qualification / Other Requirement

Graduation
Liking for Telesales

Role Type / Key Working Relationships

Individual Contributor
Internal team
External stakeholders

Advantages

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it's our people who

Make Our Company What It Is. We Believe In

Service
Relationships
Teamwork
Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgr

📌 Customer Care Executive (Mumbai)
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